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Service Technician
Department: Service 
Reports to: Service Manager 
 

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SUMMARY DESCRIPTION

 

Under general direction of the Service Department Supervisor, the Service Technician will be responsible for providing effective and efficient service to our saws.

 

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ESSENTIAL DUTIES AND RESPONSIBILITIES

 

  • Work order processing

  • Machine inspection

  • Telephone and field service support

  • Warranty issue solving

  • Report product quality and service feedback

  • CPC (Cosen Predictive Computing) product installation and support

  • Sales support ( tradeshows, demonstrations, application and testing)

  • Work may include traveling 1 to 2 times per month for install or service call

  • Machine installations and training of operators

  • Use manuals to support parts sales and inventory

 

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COMPETENCIES

 

  • Attention to detail

  • Deadline driven

  • Excellent verbal and written communications skills

  • Planning/organization

  • Team player

  • Ability to work independently

 

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PREFERRED QUALIFICATIONS

 

  • Bandsaw background

  • 1-2 years of relevant experience

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